We believe that every business needs real protection around the clock. There’s good reason why so many breaches occur on a Friday night or over the weekend. They know that we IT engineers have to sleep at some point and that’s when the hackers go to work. This is why 100% of our managed clients are protected by our 24/7 Security Operations Centre – as standard.

✅ 1,200 devices actively monitored across our client base – from laptops to servers
✅ With so much critical data in Microsoft 365, our agents monitor every move – who, where, when, and how – watching for suspicious behaviour 24/7
✅ Real-time AI backed by human security analysts – not just automated logs
✅ Critical threats escalated directly to our helpdesk – so action happens fast
✅ And if something truly serious happens, our SOC team has the mobile numbers of our three most senior staff – and they’re instructed to call, 24/7, until someone answers.

Security Operations Centre Team Photo

So what does our real-world 24/7 SOC actually do? Here’s what we’ve caught and stopped in just the last 6 months:

  • AI analysed 395 million security events
  • 88 incidents were flagged for investigation by our 24/7 security analysts
  • 53 real-world threats were escalated to our helpdesk for response

What did we uncover?

  • 📬 4 mailboxes that were already compromised and under active surveillance by attackers. These were identified at different businesses during client onboarding from previous IT providers.
  • 📞 4 attempted device takeovers via hoax phone calls – all stopped
  • 🌍 12 cases of unauthorised VPN logins from remote locations
  • 🖥️ 9 malicious scripts attempting machine compromise
  • 🌐 8 dangerous browser extensions
  • 📝 48 staff storing passwords in Word and Excel files

Imagine if the SOC team hadn’t been watching — what would’ve been missed?

These figures don’t include the countless other threats automatically blocked by Microsoft XDR, Defender for Business/Endpoint, or prevented through proactive measures like Conditional Access and MFA.

Thanks to this layered approach – and the vigilance of our 24/7 SOC – we’re proud to say we’ve yet to experience a security breach or compromise across any of our managed clients.

If your IT Service Provider doesn’t treat 24/7 protection as standard, maybe it’s time for one that does. Reach out for more information.